Refund and Returns Policy

Thank you for shopping with us! We strive to provide high-quality products and excellent service. If you are not satisfied with your purchase, you may request a return or refund under the following policy.

1. Eligibility for Returns & Refunds
   ✅ Accepted Cases:

Items must be unworn, unwashed, and in their original packaging with tags attached.

Return requests must be made within 30 days of delivery.

Proof of purchase (order number/receipt) is required.

❌ Non-Returnable Items:

Worn, washed, or damaged items.

Sale/promotional items (unless defective).

Personal hygiene products (e.g., underwear, socks).

2. Return Process
   1️⃣ Submit a Request:

Contact our customer service (email: customerservice@niteris.com or online form) with your order number, reason for return, and photos (if defective).
2️⃣ Await Approval:

We will review your request within 1–3 business days and provide return instructions.
3️⃣ Ship the Item Back:

Use the original or secure packaging. We recommend a trackable shipping method (e.g., SF Express, ZTO).

Return Shipping Fees:

Free returns for defective/wrong items.

Customer covers costs for non-defective returns (e.g., wrong size).

3. Refund Method & Timing
   Refund Method: Original payment (Alipay/WeChat/bank card).

Processing Time:

Refunds are issued within 5–7 business days after we receive and inspect the item.

Bank/payment provider may take 1–5 additional days to process.

4. Exchange Policy
   To exchange (e.g., for size/color), note it in your return request.

Exchanges are processed after we receive the returned item. Shipping fees apply as above.

5. Defective Items
   If the item has defects (e.g., stains, tears, major color discrepancies), provide photos for:

Free replacement or

Full refund (item return not required).

6. Contact Us
   For questions, reach us at:

Email: customerservice@niteris.com

Phone: 941 385 4871 (Mon–Fri, 9:00 AM–6:00 PM)

Important Notes
Do not remove tags before returning.

Keep your tracking number to monitor the return status.

Policy Updates
This policy may be updated periodically. Please refer to the latest version on our website.